Frequently Asked Questions
Everything you need to know about shopping Betsey Johnson.
What is the return policy for Betsey Johnson items?
We accept returns of unworn, unwashed, and undamaged items with original tags attached within 30 days of purchase. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
When will my order ship?
Standard orders typically process within 2-3 business days. Once shipped, you will receive a confirmation email with a tracking number to monitor your package's journey.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
How do I care for my Betsey Johnson apparel and accessories?
Due to our unique embellishments and fabrics, we recommend checking the specific care label on your garment. Most of our specialty pieces are best maintained through professional dry cleaning or gentle hand-washing.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Afterpay for your convenience.
How can I track my order?
Once your order has been dispatched, we will send an email containing your tracking link. You can also log into your account on our website to view your order history and current status.